Channels
B meets borrowers where they already are
Same B. Same memory. Any channel. Conversations flow seamlessly between platforms while preserving full context.
WhatsApp
Primary for borrowers
The default channel for bolehlah.com borrowers. Payment reminders, restructuring conversations, and loan status updates — all in the app they already use every day.
Borrowersbolehlah.com
B
B - Bolehlah AssistantonlineHi Azman! Reminder: RM 450 due to Koperasi Sinar on 28 Apr. Reply 1 to pay now, 2 for options.
gaji lewat bulan ni, ada cara lain?
Faham. Here are 3 options:
1) 7-day extension (no penalty)
2) Split into 2 payments
3) Skip to next month (+RM 12 fee)
Reply with your choice.
Telegram
Primary for lenders
The operational channel for bolehlah.ai lender clients. Fleet briefs, alert escalations, Officer commands, and portfolio updates delivered to your team's Telegram group.
Lendersbolehlah.ai
B
B - Fleet OfficerbotGood morning. Fleet Brief for 25 Apr:
- 3 new applications pending UW review
- Collections: 2 accounts resolved overnight
- Token usage: 68% of monthly quota
Show me the overdue accounts
4 accounts overdue > 30 days:
1. Ahmad R. - RM 1,200 (45d)
2. Siti M. - RM 800 (38d)
3. Lee K. - RM 2,100 (33d)
4. Farah N. - RM 650 (31d)
Shall I trigger CL Officer for outreach?
Same B. Same memory. Any channel.
98%
WhatsApp penetration in Malaysia
72%
Average reply rate on B messages
3x
Response rate vs traditional SMS